ACCEPTABLE USE POLICY (AUP)
VIRELINK LLC
Company Name: VIRELINK LLC
Address: 400 Plaza Dr, Secaucus, NJ 07094, United States

1. Introduction
   This Acceptable Use Policy (“AUP”) governs the use of telecommunications,
   VoIP, SIP trunking, and related services (“Services”) provided by
   VIRELINK LLC (“VIRELINK”, “Company”, “we”, or “our”).
   All customers, partners, resellers, and users of VIRELINK’s network
   (“Customer” or “User”) must comply with this policy. The purpose of this
   AUP is to ensure lawful, ethical, and responsible use of the Company’s
   telecommunications infrastructure.
   VIRELINK is committed to complying with all applicable regulations,
   including those issued by the Federal Communications Commission, and
   industry traceback initiatives coordinated through the U.S. Telecom Industry
   Traceback Group.
2. Compliance with Laws and Regulations
   Customers must use VIRELINK services in compliance with all applicable
   laws and regulations, including but not limited to:
   ● Telephone Consumer Protection Act (TCPA)
   ● Truth in Caller ID Act
   ● CAN-SPAM Act
   ● Regulations issued by the Federal Communications Commission
   ● Industry robocall mitigation frameworks including STIR/SHAKEN
   Customers are solely responsible for ensuring their traffic, campaigns, and
   communications comply with all relevant laws.
3. Prohibited Activities
   Customers are strictly prohibited from using VIRELINK services for any
   unlawful, abusive, or fraudulent activity. Prohibited activities include but are
   not limited to:
   3.1 Illegal Robocalls
   ● Transmission of unlawful robocalls or automated calls.
   ● Calling numbers listed on National Do Not Call Registry without
   proper consent.
   ● Use of autodialers without legally required consumer consent.
   3.2 Caller ID Spoofing
   ● Manipulating or falsifying caller ID information.
   ● Misrepresenting identity or origin of calls in violation of the Truth in
   Caller ID Act.
   3.3 Fraud and Scams
   Customers may not use the network for:
   ● IRS scams
   ● Tech support scams
   ● Social security scams
   ● Phishing campaigns
   ● Financial fraud
   ● Any activity intended to deceive consumers.
   3.4 Traffic Pumping / Artificial Traffic
   ● Generating artificial traffic for revenue generation.
   ● Traffic pumping or access stimulation schemes.
   3.5 Harassment and Abuse
   ● Harassing, threatening, or abusive calls.
   ● Repeated unwanted calls or messaging.
4. Know Your Customer (KYC) Requirements
   To maintain network integrity and regulatory compliance, VIRELINK
   requires customers to complete a Know Your Customer (KYC) process
   prior to service activation.
   Required documentation may include:
   ● Government-issued identification
   ● Business registration documents
   ● Company address verification
   ● Description of use case and call traffic profile
   Failure to provide accurate information may result in service denial or
   termination.
5. Robocall Mitigation and Network Monitoring
   VIRELINK actively monitors network traffic to detect and prevent illegal
   robocalls and suspicious activity.
   Measures include:
   ● Traffic analytics and monitoring
   ● Call pattern analysis
   ● Verification of customer traffic profiles
   ● Enforcement of robocall mitigation practices
   ● Caller ID authentication using STIR/SHAKEN
   VIRELINK reserves the right to block, suspend, or terminate traffic that
   appears suspicious or harmful.
6. Traceback Cooperation
   VIRELINK fully cooperates with traceback investigations conducted by
   regulators and industry organizations.
   The company commits to responding to traceback requests issued through the
   U.S. Telecom Industry Traceback Group within 24 hours.
   Customers must cooperate with any investigation regarding suspected illegal
   calls originating from their services.
   Failure to cooperate may result in immediate service suspension.
7. Enforcement and Service Suspension
   VIRELINK reserves the right to take immediate action in the event of policy
   violations.
   Actions may include:
   ● Blocking suspicious call traffic
   ● Temporary suspension of services
   ● Immediate account termination
   ● Reporting violations to the Federal Communications Commission or
   other authorities
   No prior notice is required in cases involving fraud, illegal robocalling, or
   regulatory violations.
8. Customer Responsibility
   Customers are responsible for:
   ● Ensuring their clients or downstream users comply with this AUP
   ● Monitoring their call traffic and campaigns
   ● Obtaining proper consumer consent where required
   ● Preventing unauthorized access to their systems
   Customers operating as resellers must enforce this policy with their own
   customers.
9. Policy Updates
   VIRELINK LLC reserves the right to modify this Acceptable Use Policy at
   any time in order to comply with regulatory updates or industry standards.
   Updated policies will be published and become effective upon posting.
10. Contact Information
    For compliance inquiries, abuse reports, or traceback matters:
    VIRELINK LLC
    400 Plaza Dr
    Secaucus, NJ 07094
    United States
    Compliance & Abuse Contact:
    compliance@virelink.com